Refund policy

Refund, Return & Exchange Policy

At MABROOK Bridal Lounge, we uphold the highest standards of craftsmanship, quality, and personalized service. Because each bridal item is custom-ordered, tailored, or curated specifically for each bride, all sales are final.

1. All Bridal Gowns – Final Sale

  • All wedding gowns (made-to-order, special order, or off-the-rack) are non-refundable and non-returnable.

  • Once payment is made, the purchase is considered final — no cancellations, exchanges, or refunds.

2. Accessories & Veils – Final Sale

  • Veils, headpieces, jewelry, belts, and any accessory purchased in-store or ordered are final sale and not eligible for returns or exchanges.

3. Deposits & Payments

  • All deposits, partial payments, and installment payments are non-refundable.

  • If a bride chooses not to proceed with her gown after ordering, all payments will be forfeited.

4. Sample Gowns / Off-the-Rack Purchases

  • Sample gowns are sold as-is and are final sale.

  • MABROOK is not responsible for wear, minor imperfections, or variations inherent to sample pieces.

5. Sizing, Fit & Alterations

  • Gowns are ordered based on the designer’s size chart, not custom body measurements. The bride is responsible for approving size selection.

  • All alterations are a separate service and non-refundable once started.

  • MABROOK is not liable for changes in body size, weight, or preference after the order is placed.

6. Defects or Damages

  • Any concerns regarding defects must be reported within 24 hours of pickup.

  • Verified manufacturing defects will be addressed through repair or replacement at the boutique’s discretion.

  • No refunds will be issued under any circumstance.

7. Abandoned Items

  • Items not picked up within 90 days of completion will be considered abandoned and may be resold without refund.

By completing a purchase, the bride acknowledges and agrees to all terms listed above.